Terms

These terms are an agreement between you and Axel Labs Inc., a Canadian company with its registered office in British Columbia (“we”, “us”). They cover Axel, the personal AI agent, and the website and apps on the web and on iPhone that you use it through (together, “Axel”).

By creating an account or using Axel, you agree to these terms. Our Privacy Policy explains how we handle your information and is part of them. If you do not agree, do not use Axel.

Axel Labs Inc., a Canadian company. Effective September 27, 2026.

The beta

Axel is in beta. We let people in by invitation, a few at a time, and we may limit who can join.

• Features will change, and some may go away. Axel will sometimes be unavailable, slow, or wrong.
• We may change how Axel works, or end the beta. We will give you reasonable notice of a significant change when we can.
• If you send us feedback or ideas, we may use them freely, with no obligation to you.

Your account

You must be 18 or older (older, if the law where you live sets a higher age), and able to make a binding agreement.

• You sign in with Apple, Google, or a one-time code sent to your email. Keep those secure: you are responsible for what happens under your account.
• Your account, and the Axel in it, is personal to you. Do not share it, sell it, or let someone else use it.
• Give us accurate information, and keep your email address current so we can reach you.
• If you think someone else has got into your account, tell us right away at hello@axelagent.io.

What Axel does for you

Axel acts for you: you authorize it to take the actions you ask for, within the settings you choose, and what it does within that authority is done on your behalf.

Axel can read and send email, use your calendar and files, browse websites on its own computer, sign in to accounts with logins you give it, fill in forms, change plans and settings, and, when you allow it, pay bills and move money.

• You set how far it goes. You choose what Axel asks you about first, what it tells you about after, and what it just handles. When you let it act without asking, it will. You can change that, pause Axel, take over its browser, or disconnect any account at any time.
• Confirm only what you mean. When Axel asks before acting, it acts on your answer.
• You are responsible for what you authorize. An action Axel takes within the instructions and settings you gave is treated as if you took it yourself.
• Some things cannot be undone. A message once sent, or a payment once made, may not be reversible.
• Other people. When Axel contacts someone or handles their information for you, you must have the right to, including any consent the law requires.
• Look at what matters. Axel keeps a record of what it did, and a recording of its screen, so you can check.
• No guarantee of results. We do not promise that Axel will finish a task, do it on time, or do it the way you expected.

Your accounts, logins and other services

When you connect an account or save a login, you let Axel use that account to do what you ask.

• It has to be yours to give. Connect only accounts you own or are allowed to use this way. You are responsible for following the terms of those services.
• Other companies run them. Google, Apple, Plaid, your bank and the sites Axel signs in to have their own terms. We are not responsible for what they do, for their being unavailable, or for their changing or ending their service.
• Sign-in codes. To sign in for you, Axel may read a code a service sends to your email.
• Banks connected through Plaid are read-only. Axel sees balances and transactions, and cannot move money through that connection.
• Saved logins are stored encrypted, used only by Axel's computer to sign in for you, and never shown to the AI model.

Money

Axel pays, schedules, cancels and moves money only as you direct or allow, and only inside your own accounts with your own banks and providers.

• We never hold your money. We do not hold, receive or send your funds. We are not a bank, a payment processor or a money services business, and we are not your financial adviser.
• Payments are between you and them. A payment or transfer is between you and the bank, merchant or provider involved, under their terms, and you are responsible for having the funds and for their fees.
• Set limits. You can tell Axel to ask before any payment, or before any payment over an amount you choose.
• Check your statements. If a payment looks wrong, tell us at hello@axelagent.io and contact your bank or the provider right away; reversals and disputes go through them, under their rules and time limits.

Your content and your data

What you give Axel, and what Axel makes for you, stays yours.

• The licence we need. You let us host, copy, process and send your content only to run Axel for you, to keep it secure, and when the law requires it. That permission ends when your content is deleted, apart from backups kept for a short, limited time.
• What we never do. We do not sell your information, use it for advertising, or use it to train AI models. The Privacy Policy says who helps run Axel and what you control.
• Axel itself is ours. The software, the design, and the Axel name and character belong to us or our licensors. These terms give you the right to use Axel, nothing more.

Acceptable use

Use Axel only for what is lawful and yours to do. Do not use it, or ask it, to:

• break the law, or anyone's rights, including privacy and intellectual property;
• get into accounts, devices or data you are not allowed to use, or act for another person without their permission;
• deceive, defraud or impersonate anyone;
• harass anyone, or send spam or bulk messages people did not ask for;
• make decisions that seriously affect other people, such as hiring, lending or housing, without a person reviewing them;
• collect or use anyone's biometric or other sensitive information without the consent the law requires;
• make or spread malware, or attack, overload or break the security of Axel or any other service;
• switch off or get around Axel's safety limits;
• break sanctions or export laws;
• copy, take apart or resell Axel, or try to reach other people's data through it.

We may refuse or stop a task that would break these rules. To keep people safe, look into a problem you report or suspected abuse, or when the law requires it, we may review Axel's record of a task and pause, block or stop it.

AI can be wrong

Axel runs on AI models, and they make mistakes: they can misread a request, get a fact wrong, or act on a wrong assumption.

• Check what matters. Look over anything important before you rely on it, above all payments, messages sent in your name, and legal, tax, health or money decisions.
• Not professional advice. Axel is not a financial, legal, tax, medical or other professional adviser. What it suggests is information, not advice.
• Not for emergencies. In an emergency, contact emergency services, not Axel.

Fees

Axel is free during the beta.

If we start charging, we will tell you the price and ask you to agree before you are charged anything; if you do not agree, you can stop using Axel. Costs of the things Axel handles for you, such as your bills and your providers' fees, are yours.

Ending

You can stop using Axel at any time. To delete your account and everything in it, email hello@axelagent.io; we will confirm and finish deleting within 30 days.

We may suspend or end your access if you break these terms, if we need to protect you, other people or Axel, if the law requires it, or if we end the beta or the service. We will tell you first when we reasonably can, and give you a chance to download your information unless the reason prevents it. Tasks Axel has in progress stop when your access does.

When your account ends, we delete your information as the Privacy Policy describes. The parts of these terms that by their nature should last, such as ownership, the disclaimers, the limits on liability and how disputes are settled, continue.

Disclaimers, limits on liability, and indemnity

The law where you live may give you rights these terms cannot take away. Nothing here limits those rights, or our liability for fraud, gross negligence or wilful misconduct, or for anything else the law does not let us limit.

• Disclaimers. As far as the law allows, Axel is provided “as is” and “as available”. We make no promise that it will be uninterrupted, secure or error-free, or that it will complete any task correctly, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
• Limits. As far as the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for all claims about Axel is limited to the greater of what you paid us in the 12 months before the claim, or CA$100.
• Indemnity. If someone makes a claim against us because you broke these terms or the law, infringed their rights, or gave Axel instructions you had no right to give, you will cover our reasonable costs of that claim, including legal fees.

Governing law and disputes

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

• Talk to us first. If you have a problem with Axel, email hello@axelagent.io. We will try to settle it with you within 30 days before either of us goes to court.
• Courts. Disputes go to the courts of British Columbia, unless the law where you live lets you bring a consumer claim in your own courts.

Changes, and the rest

We may update these terms. This page will always show the current version and its date, and we will tell you about a significant change, by email or in Axel, before it applies. If you keep using Axel after a change applies, the new terms apply to you; if you do not agree, stop using Axel and delete your account.

• These terms and the Privacy Policy are the whole agreement between you and us about Axel.
• These terms do not make us your fiduciary, partner or employee. Axel carries out your instructions; deciding what to ask of it stays with you.
• If part of them cannot be enforced, the rest still applies.
• If we do not enforce a part right away, we have not given it up.
• You may not transfer these terms to anyone. We may transfer them to a company that takes over Axel, and will tell you if we do.

Contact

Axel Labs Inc., British Columbia, Canada. hello@axelagent.io.